jlibd Privacy Policy — How We Collect, Use, and Protect Your Personal Data

1. Introduction

jlibd ("we", "us", "our") is Bangladesh's trusted online betting and casino platform, operating at jlibd.io. We are committed to protecting the privacy and personal data of every player who registers and uses our Platform. This Privacy Policy ("Policy") explains in transparent, plain-English terms how we handle your personal information — from the moment you visit jlibd.io through the full lifecycle of your account, up to and including account closure.

This Policy applies to all personal data collected through the jlibd website, mobile browser experience, customer support channels, and any other interaction you have with jlibd. It should be read alongside our Terms & Conditions and our Responsible Gaming page, both of which form part of the agreement between you and jlibd.

jlibd serves players located in Bangladesh. All financial transactions are conducted in Bangladeshi Taka (BDT, ৳). All communications, including this Policy, are in English. Time references in this Policy are given in Bangladesh Standard Time (BST, UTC+6).

2. Personal Data We Collect

2.1 Registration and Identity Data

When you create a jlibd account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, residential address in Bangladesh, email address, and mobile phone number. This data is necessary to establish your account, verify your identity, and comply with our Know Your Customer (KYC) obligations.

2.2 Identity Verification Documents

As part of our KYC process, we may request copies of one or more of the following documents: National Identity Card (NID), passport, birth certificate, or a recent utility bill or bank statement issued in Bangladesh. These documents are used solely for identity verification and age confirmation purposes. No person under 21 years of age may hold a jlibd account.

2.3 Financial and Payment Data

When you make a deposit or request a withdrawal, we collect the payment details associated with that transaction. This may include your mobile wallet number (bKash, Nagad, Rocket, Upay), bank account details, or card information (Visa, Mastercard). We do not store full card numbers on our servers. Payment data is processed through encrypted, tokenised connections to our payment partners.

2.4 Transactional and Gaming Activity Data

We record all deposits, withdrawals, bonus claims, bets placed, games played, and cash-out events associated with your account. This transactional history is necessary for account management, dispute resolution, responsible gaming monitoring, and fraud prevention.

2.5 Technical and Device Data

When you access jlibd.io, our servers automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session timestamps. This data helps us optimise the Platform's performance and detect suspicious access patterns.

2.6 Customer Support Data

When you contact jlibd's support team at [email protected], we retain a record of your correspondence, including the subject of your enquiry, the messages exchanged, and any attachments you provide. This record is used to resolve your query and to improve the quality of our support service.

3. How We Collect Your Data

jlibd collects personal data through the following channels:

• Directly from you: Registration forms, KYC document uploads, deposit and withdrawal requests, support emails, and any other information you voluntarily submit to jlibd.
• Automatically: Server logs, session tracking, and browser-based technical data collected each time you access jlibd.io.
• From payment partners: Transaction confirmation data from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard as part of payment processing workflows.
• From game providers: Aggregated game result and RTP data from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, as necessary for account management and dispute resolution.
• From fraud prevention services: Risk scores and flagging data from third-party fraud detection partners where we have a legitimate interest in verifying the integrity of account activity.

4. Purposes of Processing Your Data

jlibd processes your personal data for the following clearly defined purposes:

Purpose	Data Used
Account registration and identity verification (KYC)	Name, date of birth, address, NID/passport, email, mobile number
Processing deposits and withdrawals	Payment details, transaction records, account balance
Delivering casino and sports betting services	Gaming activity, session data, bet history
Responsible gaming monitoring and self-exclusion	Gaming activity, deposit history, session duration, self-exclusion requests
Fraud detection and account security	IP address, device data, transaction patterns, login history
Customer support and dispute resolution	Support correspondence, account history, transaction records
Legal and regulatory compliance	Identity documents, financial records, account activity logs
Platform improvement and analytics	Aggregated, anonymised usage and session data
Promotional communications (with consent)	Email address, bonus and gaming preferences

jlibd does not use your personal data for any purpose not listed above. If we intend to process your data for a new purpose, we will update this Policy and notify you in advance.

5. Legal Basis for Processing

jlibd processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and jlibd — i.e., to operate your account, process your transactions, and deliver the services you have requested.
• Legal obligation: Processing required to comply with applicable legal requirements, including KYC, anti-money laundering (AML), and responsible gaming obligations.
• Legitimate interests: Processing carried out in the legitimate interests of jlibd or a third party, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your fundamental rights and freedoms.
• Consent: Where you have given specific, informed, and freely given consent — for example, opting in to receive promotional emails from jlibd. You may withdraw your consent at any time by contacting [email protected].

6. How We Share Your Data

jlibd does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share data only in the following limited circumstances:

6.1 Payment Partners

We share transaction data with payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, and others) as strictly necessary to process your deposits and withdrawals. These partners are bound by their own data protection obligations and are not permitted to use your data beyond the scope of payment processing.

6.2 Game Providers

We share your player account identifier (not your full personal details) with game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to enable game play, retrieve game results, and handle in-game disputes. Game providers operate under strict data agreements.

6.3 Fraud Prevention and Security Services

We may share account and transaction data with specialist fraud prevention and identity verification services where we have a legitimate interest in preventing financial crime, protecting other players, and maintaining the integrity of the Platform.

6.4 Legal and Regulatory Authorities

jlibd will disclose personal data to law enforcement agencies, courts, or regulatory bodies when required to do so by a valid legal order, court order, or applicable law. In such cases, we will disclose only the minimum data necessary to fulfil the legal obligation.

6.5 Business Transfers

In the event that jlibd or any part of its operations is acquired by or merged with another entity, personal data held by jlibd may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer by email at least 14 days before it takes place, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.

7. Data Retention

jlibd retains your personal data for as long as necessary to fulfil the purposes set out in this Policy, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

• Active account data: Retained for the duration of your account and for a minimum of 5 years following account closure, in accordance with standard financial record-keeping requirements.
• KYC and identity documents: Retained for a minimum of 5 years following account closure or the date of the last transaction, whichever is later.
• Transaction records: Retained for a minimum of 5 years following the date of the transaction.
• Support correspondence: Retained for 3 years following the closure of the relevant support case.
• Technical and device data: Retained for up to 13 months from collection, after which it is aggregated or anonymised.
• Marketing consent records: Retained for the duration of your consent and for 2 years following withdrawal of consent.

When data is no longer required, jlibd deletes or anonymises it in a secure manner so that it cannot be attributed to any individual player.

8. Security Measures

jlibd employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all pages, including login, deposit, and withdrawal screens.
• Hashed and salted password storage — plaintext passwords are never stored or transmitted.
• Role-based access controls ensuring that only authorised jlibd personnel can access personal data, and only to the extent necessary for their role.
• Regular internal security reviews and vulnerability assessments of Platform infrastructure.
• Automated anomaly detection systems that flag unusual login patterns, IP address changes, and suspicious transaction activity for manual review.
• Data segregation ensuring that payment data, gaming data, and identity data are stored in separate, access-controlled environments.

While jlibd takes all reasonable steps to secure your data, no online platform can guarantee absolute security. If you become aware of any suspected security breach affecting your jlibd account, you must notify us immediately at [email protected].

9. Cookies and Tracking Technologies

jlibd uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and analyse usage patterns. The categories of cookies we use are as follows:

• Strictly necessary cookies: These cookies are essential for the Platform to function. They enable you to log in, maintain your session, and navigate securely. They cannot be disabled without impairing your use of jlibd.
• Functional cookies: These cookies remember your preferences such as language, currency display (BDT/৳), and interface settings, allowing jlibd to provide a more personalised experience on your next visit.
• Analytical cookies: We use aggregated, anonymised analytical cookies to understand how players interact with the Platform — which pages are visited most frequently, where users enter and exit, and how long sessions last. This data is used solely to improve the Platform.
• Security cookies: These cookies support our fraud detection and account security systems, helping us identify and block suspicious or automated access attempts.

You may adjust your browser settings to refuse or delete cookies at any time. Please note that disabling strictly necessary cookies will prevent you from logging in or using certain Platform features. jlibd does not use third-party advertising or behavioural tracking cookies.

10. Your Data Rights

As a registered jlibd player, you have the following rights in respect of your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 5 business days.

• Right of Access: You have the right to request a copy of all personal data that jlibd holds about you, along with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right is subject to exceptions where retention is required by law — for example, where we are legally required to retain financial records for 5 years.
• Right to Restrict Processing: You may request that jlibd restricts the processing of your data in certain circumstances — for example, while a dispute about its accuracy is being resolved.
• Right to Data Portability: You have the right to receive a copy of the data you have provided to jlibd in a structured, machine-readable format, and to request that this data be transferred directly to another service provider where technically feasible.
• Right to Object: You have the right to object to the processing of your data where jlibd relies on legitimate interests as the legal basis. You also have the right to object to receiving direct marketing communications from jlibd at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

11. Minors and Age Verification

jlibd is strictly a 21+ platform. We do not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in our KYC process. If jlibd discovers that personal data has been collected from a person under 21, we will immediately close the associated account, void all related activity, return any real-money balance to the relevant payment method, and securely delete the data in question.

If you are a parent or guardian and believe that a person under your care has registered a jlibd account, please contact us immediately at [email protected]. We will investigate and take appropriate action within 24 hours of receiving your report.

12. International Data Transfers

jlibd's primary operations and data storage are oriented towards serving the Bangladesh market. Where personal data is processed by third-party service providers (such as game studios or fraud prevention services) whose infrastructure is located outside Bangladesh, jlibd ensures that appropriate data transfer safeguards are in place. These safeguards may include contractual data processing agreements that require the receiving party to apply data protection standards equivalent to those described in this Policy. jlibd does not transfer personal data to any jurisdiction without first assessing and mitigating the associated risks.

13. Changes to This Privacy Policy

jlibd reserves the right to update or revise this Privacy Policy at any time. Where changes are material — meaning they significantly affect how we collect, use, or share your personal data, or the rights you hold — we will notify you by email to your registered address at least 7 days before the revised Policy takes effect. A prominent notice will also be displayed on jlibd.io for the same period.

Non-material changes (such as clarifications of existing practices, typographical corrections, or restructuring of existing text without substantive change) may be made without prior notice. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how jlibd protects your data.

Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you must stop using jlibd and may request account closure by contacting [email protected].

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jlibd handles your personal data, please contact our Data Protection team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Data Requests: "Data Rights Request" or "Privacy Enquiry"
• Support Hours: 24 hours a day, 7 days a week, including Bangladeshi public holidays
• Response Target: Acknowledgement within 24 hours; full response within 5 business days
• Related Pages: Terms & Conditions · Responsible Gaming · FAQ

jlibd is committed to handling all privacy enquiries and data rights requests fairly, transparently, and promptly. If you are not satisfied with our response to a data rights request, you have the right to escalate your complaint through the appropriate legal channels available in your jurisdiction.